Straight Answers.
No Fine Print Games.

Scope

The guarantee applies to the following optic footprints:

• RMSc
• RMR
• ACRO
• DPP

And is valid only when paired with the following service tier:

• Single Color Full Slide Cerakote (stocked color)

Raw Machined Finish and Camo/Patterned Cerakote have their own timelines (see Cerakote Finish). Camo/Patterned work is quoted at 7–14 business days and is not covered by the 7-day guarantee.

Exclusions

The guarantee does not apply when any of the following are true:

• The project requires custom programming or uses a non-standard optic footprint.
• The firearm or slide model has internal component interference or sight interference that extends machining time or limits eligibility.
• The order includes incomplete or inaccurate dealer or customer information.
• The slide was shipped without proper packaging (SlideSafe Kit or approved equivalent).
• The order uses a Cerakote color that is not normally stocked and must be special-ordered (see Cerakote Finish).
• The order is a Camo/Patterned Cerakote (multi-color) job. These are quoted at 7–14 business days due to the multi-stage masking and application process.
• The job falls within a scheduled shop closure — the clock is paused for the duration of the closure (see below).

Timeline

The 7-day clock starts the next business day after your slide is received at our facility. This gives us a fair start regardless of whether your package shows up first thing in the morning or right before close of business.

Your work order is automatically approved the moment you accept the Terms & Conditions at checkout, so by the time your slide arrives, approval is already on file — no internal review delay.

Weekends and federal holidays do not count toward the 7-day total.

The guarantee is fulfilled once machining and finishing are complete and the slide has been either:

• Handed off to the carrier for return shipment (mail-in customers), or
• The customer has been notified for pickup (local customers).

Fulfillment is based on when the carrier takes possession of the package, not when their online tracking updates. Please allow up to 24 hours after hand-off for the tracking number to appear on the carrier's website.

Scheduled Shop Closures

From time to time we close the shop for planned vacation, equipment maintenance, training, or facility upgrades. During any announced closure, the 7-business-day clock is paused and resumes the first business day we reopen. Closures are posted in the dealer portal and communicated by email before they take effect. Orders placed or in-progress during an announced closure have their clock paused for the full duration of that closure.

Remedy if We Miss

Documentation

Every job is logged with date/time of slide receipt, work order approval, completion, and shipment or pickup notification. Any exceptions — ineligible jobs, dealer-caused delays, carrier errors — are recorded in the job log and available to you on request.

Outbound (you to us)

• Place the order in the dealer portal and complete checkout. A prepaid shipping label is emailed to you.
• Print the label and attach it securely to your SlideSafe Kit box.
• Drop the package off at the carrier listed on your label. Your tracking number is on the label and synced to your order.
• No paperwork inside the box — your order info is already in our system.

Return (us to you)

• Once QC passes, we package your slide in a SlideSafe box and generate a return shipping label.
• The return address on your order is what we ship to. To change the return address after checkout, confirm the change with us in writing before we release the shipment.
• You'll get an automated email with your return tracking number as soon as the label is generated.
• The 7-day guarantee is considered fulfilled the moment the carrier takes possession of the package. Tracking can take up to 24 hours after hand-off to appear on the carrier's website — this does not delay fulfillment.

SlideSafe Kits

SlideSafe Kits are the only approved packaging for our service. Each kit includes a pre-sized box and protective foam designed specifically for slides. Order packs of 5, 12, or 25 directly through the dealer portal.

Insurance Coverage

All shipments are insured through the carrier. Standard coverage is $100 per shipment in each direction — inbound and outbound. If a carrier loses or damages a covered shipment, we file the claim on your behalf; reimbursement is capped at the carrier's declared coverage amount.

For higher-value slides, you can upgrade the return leg at order time to Priority Shipping, which adds $500 of insurance coverage on the way back to you. The Priority Shipping upgrade applies to the return leg only. Inbound shipments from the dealer remain at the $100 standard coverage.

Packaging Responsibility

Slides Only

• Do not ship frames, complete firearms, or any parts other than the slide. Shipments that include these will be returned unprocessed.
• Dealer must be a valid FFL to use this service.

How to Field-Strip for Shipment

• Remove the barrel and recoil spring only.
• Leave all other internal components installed — they are required in place for proper optic compatibility verification during machining.
• Slide should be reasonably clean. Excess oil, carbon, or debris may delay processing and push your job outside the 7-day window.

Supported Optic Footprints

Covered by the 7-day guarantee: RMSc, RMR, ACRO, DPP. Additional footprints (Romeo, Vortex, Holosun, and others) are supported but may fall outside the guarantee window. See the full optics guide for the current list.

What's Covered

Defects introduced by our machining or Cerakote application, including:

• Scratches or tool marks on the slide from our process.
• Foreign object debris (FOD) embedded in the Cerakote finish.
• Coating defects that were not caught during QC (runs, drips, thin spots, improper adhesion).
• Machining errors on the optic cut pocket.

What's Not Covered

• Damage caused by optic installation (over-torqued screws, improper thread locker, mismatched plate or shim).
• Normal wear, holster marks, scratches, or finish degradation from use after delivery.
• Damage caused by the end customer or any third party after the slide leaves our facility.
• Fit issues with optics outside the standard footprint specification for that cut (see Optic Test-Fit below).

Reporting Window

How to File a Claim

1. Email support@cutyourslide.com with your order number, a description of the defect, and clear photos.
2. We'll review the claim and — if approved — issue a prepaid return label. Cut Your Slide covers inbound shipping for all approved warranty claims.
3. Ship the slide back in a SlideSafe Kit using the label we provide.

Remediation

We remedy approved warranty claims by re-doing the Cerakote application and/or re-machining the affected area at our cost. If the defect cannot be remedied by re-work — for example, structural damage to the slide caused by our process — we'll work with you on a refund or replacement path case by case.

Optic Test-Fit

Before a slide leaves our shop, we test-fit the optic cut against a representative optic for that footprint. Fit is verified against the industry standard footprint specification. Cuts made to a standard footprint may still require plate, shim, or screw adjustments for specific optic variants — these are the installer's responsibility and are not covered under this warranty.

Offered Finishes

We currently offer three finish options. Spot Cerakote is not offered at this time.

• Single Color Full Slide Cerakote7-Day Guarantee

  Entire slide is stripped, blasted, and coated in a single stocked color — including inside rails, optic cut pocket edges, and serrations. This is the standard $150 service tier and the only Cerakote option covered by the 7-business-day guarantee.

• Camo / Patterned Cerakote7–14 Business Days

  Multi-color camo, patterned, and stencil work. These involve multiple coats with masking stages between them, so we quote them at 7–14 business days. Not covered by the 7-business-day guarantee. Pricing and current pattern catalog live in the dealer portal.

• Raw Machined FinishDiscounted Rate

  No Cerakote application. Slide is cut, deburred, and shipped back raw — ready for your customer or a finisher of their choice. Priced below the standard Cerakote tier.

Color Availability

Our normally-stocked Cerakote colors are listed in the dealer portal at order time. If you pick a color that is not normally stocked, we'll special-order it for your job — but because we're waiting on a third-party supplier, the 7-business-day guarantee does not apply to orders with special-order colors. We'll still work it as fast as we reasonably can and keep you posted on status.

Quality Standards

Every finished slide is inspected for:

• Full coverage with no thin spots
• No runs, drips, or orange peel
• Consistent color across the entire coated surface
• Proper adhesion in the optic cut pocket and fine details

If We Find a Defect

Cancel Before You Ship the Slide

If you cancel before dropping the slide off with the carrier, you get a refund of the order less the cost of the inbound shipping label we generated on your behalf. We get charged for that label as soon as it's created, so it can't be reversed. Email support to start the cancellation.

Cancel After We Receive the Slide, Before Production

If the slide is already at our facility but machining has not started, you can still cancel. The refund in this case is the order total less a 40% fee to cover inbound + outbound shipping and lost processing time. The slide is packaged in a SlideSafe Kit and shipped back via Standard return.

Cancel After Production Has Started

Once machining has begun, the job runs to completion. Cancellation refunds are not available at this stage — there's no way to un-cut a slide. If something unusual happens mid-production, reach out and we'll handle it case by case.

You Sent the Wrong Slide

Mistakes happen. If you shipped us a slide other than the one on the order — or one we can't process for any reason — Cut Your Slide covers the return shipping to send it back to you. The order itself remains open so we can work with you on the corrected shipment.

Slide Arrives Damaged at Our Facility

If we find damage during intake, we stop the job immediately and contact you with photos, documentation of the damage, and a description of how the package arrived. We'll then file a claim with USPS under the standard $100 insurance coverage included with the inbound label.

Any damage exceeding the $100 carrier coverage is not covered by Cut Your Slide. This is why we strongly recommend using the SlideSafe Kit as specified in Shipping & Transit and inspecting your packaging before handing off to the carrier.

What We Collect

• Account information — dealer name, business name, FFL number, shipping and billing addresses, email, and phone number.
• Order information — firearm make/model, serial number (when provided), optic cut footprint, Cerakote selection, notes you enter at order time, and photos you upload.
• Payment information — processed by Stripe. We do not store full card numbers on our servers; Stripe returns a token that represents your payment method.
• Shipping information — addresses, tracking numbers, and delivery status, used to produce labels and keep you and your customer updated.
• Usage and session data — basic logs (IP, user agent, timestamps) for security, fraud prevention, and troubleshooting.

How We Use It

• Process, fulfill, and ship your orders.
• Communicate order status, shipping updates, guarantee-related notices, and account announcements.
• Verify FFL status and maintain required transaction records.
• Prevent fraud and secure the dealer portal.
• Improve our products and services based on aggregate usage.

Third-Party Services

We share only the data necessary for each service to do its job:

• Stripe — payment processing and stored payment methods.
• EasyPost — shipping label generation, carrier rate shopping, and tracking.
• SendGrid — transactional email (order confirmations, tracking, password resets).
• FFL verification provider — used to confirm active FFL status at signup and as needed during normal operations.
• Hosting & infrastructure — Vercel (application hosting) and Supabase (database).

We do not sell or rent your data to any third party, and we do not share it with advertisers.

Data Retention

Active dealer accounts retain full order history. After account closure, we retain transaction and order records as required by FFL-related recordkeeping obligations and standard business accounting retention periods. Non-essential data (marketing contact preferences, session logs) is purged or anonymized on a rolling basis.

Your Rights

You can request a copy of the data we hold on your account, correct inaccurate information, or ask us to delete data that is not required for legal or compliance reasons. Email support@cutyourslide.com with your request and we'll respond within a reasonable timeframe.

Security

All traffic to the dealer portal is served over HTTPS/TLS. Passwords are stored using industry standard one-way hashing. Payment card numbers are handled by Stripe and never stored on our servers. Access to dealer data is limited to authorized Cut Your Slide personnel.

Cookies

We use essential session cookies to keep you logged in and to remember short-term order state. We do not use third-party advertising or cross-site tracking cookies.

Changes to This Policy

When we update this privacy policy, the Last updated date at the top of this page is revised. Material changes will be announced in the dealer portal and sent by email to your account contact.